Frequently Asked Questions

Common Questions

  • What is scar?

    Scar formation is a natural part of healing process that occurs as a result of injury to the skin tissue.

  • Why do we need to treat scars?

    Scarring can sometimes be excessive. Scars resulting from extensive injuries can be disfiguring and cause significant distress to most people. Some can cause severe pain, itching and even restriction of movement.

    There are different ways to manage a scar. Treatment with silicone gel has been proven to be clinically effective. It is the first choice scar treatment by experts worldwide.

  • What are the common types of scars?

    There are several types of scars. The common kinds are:

    • Keloid scars. A type of raised scar, as a result of an overly aggressive healing process. They extend beyond the original injury boundary.
    • Contracture scars. If your skin has been burned, you may end up with a contracture scar. Contracture scars tighten skin, which can impair your ability to move.
    • Hypertrophic scars. These are raised, red scars that may look like keloids but unlike keloids, they do not go beyond the boundary of injury. 
    • Acne scars are scars and marks resulting from acne breakouts. They may be depressed, ranging from deep pits to scars that are angular or wavelike in appearance. Dark marks and spots are also a common outcome of acne breakouts.

     

  • How do I care for my scars?

    Dos
    • Clean new wounds with mild soap and water. Apply clean dressing.
    • Protect from the sun.
    • Silicone gel is recommended for raised scars and keloids.
    Don’ts
    • Clean with harsh soap and cleaning agents.
    • Pick and disrupt the healing process of the wound.
    • Apply creams and oils that may cover the skin and cause irritation.

 

Dermatix® Advance FAQs

  • How does Dermatix® Advance work?

    Dermatix® Advance is a new advanced scar formula that is clinically proven to lighten, soften and flatten
    scars.

  • What kinds of scars can Dermatix® Advance be used on?

    Dermatix® Advance works best on elevated scars (hypertrophic and keloid scars not older than 2 years),
    after the wound has healed and closed. It is suitable for keloids, burn scars, abrasion scars, facial scars,
    scars from cuts, falls and insect bites.

    Scars resulting from these incidences may become large, thick, dry and elevated. They can also be dark
    or red in appearance and may be itchy or painful.

    Dermatix® Advance has been proven effective for the treatment of scars in a great number of studies.
    However, it is not indicated for the treatment of depressed scars, such as those resulting from acne or
    chickenpox.

  • When should I start using Dermatix® Advance?

    Use Dermatix® Advance when the wound has dried, once the wound scab has peeled off.

  • Will Dermatix® Advance help heal old scars or just new scars?

    Dermatix® Advance works best on scars that are less than 2 years old. It may also work on older scars, as long as there are still signs of healing such as redness, itching, irritation or continuous growth of the scar.

  • How do I use Dermatix® Advance?

    Using Dermatix® Advance is quick and easy. You will observe the improvement of your scar if you diligently comply with the proper application instructions below. Remember that you don’t need to apply much if you follow these steps:

    1. Clean the affected area with mild soap and water. Pat dry.
    2. Apply a pea size amount at the tip of the scar and gently spread thinly over the whole affected area. This small amount sufficient to cover a 6-inch scar.
    3. Allow to dry for 1-2 mins. Once dry, Dermatix® Advance may be covered with cosmetics or sunscreen.

    Apply Dermatix® Advance twice a day.

  • What are the benefits of Vitamin C?

    Vitamin C effectively lightens hyper-pigmentation and protects the skin from UVA and UVB rays.

  • What is the Vitamin C in Dermatix® Advance made of?

    Dermatix® Advance contains Vitamin C ester. It is a new active lipid form of Pro Vitamin C ensuring greater stability and penetration of the skin. It is also pH neutral, and therefore is non-irritating to the skin.

  • How long will it take for my scar to improve?

    Initial improvement may be observed after 8-12 weeks of continued use of Dermatix® Advance. For major/bigger scars, use Dermatix® Advance for 3-6 months or longer until you experience the full benefits of scar improvement.

  • How long will a tube of Dermatix® Advance last?

    A pea size amount of Dermatix® Advance gel is sufficient to cover a 6-inch scar. A 9g tube of Dermatix® Advance can last for about 6 weeks while a 15g tube of Dermatix® Advance can last for about 2 months when applied twice daily.

  • What packaging is Dermatix® Advance available in?

    It is available in 9g and 15g sizes.

     

Dermatix® Ultra FAQs

  • What is Dermatix® Ultra?

    Dermatix® Ultra is a silicone gel based scar solution clinically proven to lighten, soften and flatten surgical scars. Silicone gel is the first line therapy recommended by doctors for scar treatment. For major/surgical scars, use Dermatix® Ultra 6 months or longer, until you experience the full benefits of scar improvement.

  • What pack size is Dermatix® Ultra available in?

    Dermatix® Ultra is available in 15g tubes.

  • How do I use Dermatix® Ultra?

    Massage Dermatix® Ultra twice daily over affected areas – once in the morning and once before bedtime – onto clean dry skin until fully absorbed. This may be followed by sunscreen and makeup.

  • Is Dermatix® Ultra suitable for daily use?

    Yes, Dermatix® Ultra is suitable for daily use and can be used as a part of your make-up regime.

  • What is the difference between Dermatix® Advance and Dermatix® Ultra?

    Dermatix® Ultra and Dermatix® Advance are formulated to cater to different types of scars.

    Dermatix® Advance is specially designed for common daily scars such as cuts, falls, abrasions, burns, and insect bites, whereas Dermatix® Ultra is formulated specifically for surgical scars such as C-sections and other post-operative scars.

    Both products are available at leading pharmacies and hospitals.

  • When can I apply Dermatix® Ultra?

    Apply Dermatix® Ultra once your surgical wound has closed and dried.

  • Can Dermatix® Ultra be used during pregnancy/lactation?

    We recommend that you consult your doctor/gynaecologist if you wish to use this product in such conditions.

  • What are the benefits of Vitamin C?

    Vitamin C effectively lightens hyper-pigmentation and protects the skin from UVA and UVB rays.

  • What is the Vitamin C in Dermatix® Ultra made of?

    Dermatix® Ultra contains Vitamin C ester. It is a new active lipid form of Pro Vitamin C ensuring greater stability and penetration of the skin. It is also pH neutral, and therefore is non-irritating to the skin.

  • How long will a tube of Dermatix® Ultra last?

    A pea size amount of Dermatix Ultra gel is sufficient to cover a 6-inch scar. A 15g tube of Dermatix® Ultra can last for about 2 months when applied twice daily.

  • Will Dermatix® Ultra help heal old scars, or just new scars?

    Dermatix® Ultra works best on scars which are less than 2 years old. It may also work on older scars, as long as there are still signs of healing such as redness, itching, irritation or continuous growth of the scar.

     

Dermatix® ACNE SCAR FAQs

  • What is Dermatix® Acne Scar?

    Dermatix® Acne Scar is an advanced acne scar formula developed by dermatological experts in Europe to improve acneic skin and appearance of old and new acne scars. With active ingredients such as niacinamide ActivGCS beauty enhancers and snail slime extract, Dermatix® Acne Scar is formulated to improve oily, blemished or acne-prone skin.

    With regular use, the gel helps to lighten dark marks and spots, and moisturise and smoothen the skin with a priming effect.

  • What pack size is Dermatix® Acne Scar available in?

    Dermatix® Acne Scar is available in a 7g tube.

  • How do I use Dermatix® Acne Scar?

    Massage Dermatix® Acne Scar twice daily over affected areas – once in the morning and once before bedtime – onto clean dry skin until fully absorbed. This may be followed by sunscreen and makeup.

  • Is Dermatix® Acne Scar suitable for daily use?

    Yes, Dermatix® Acne Scar is suitable for daily use and can be used as a part of your make-up regime for clean blemish-free skin

  • What is the difference between Dermatix® Advance and Dermatix® Acne Scar?

    Dermatix® Advance is clinically proven to lighten, flatten and soften common daily scars such as those resulting from falls, cuts, abrasions, burns, accidents, scratches, and insect bites. It works best for elevated scars such as hypertrophic scars and keloids.

    Dermatix® Acne Scar is specially formulated to improve acneic skin and the appearance of old and new acne scars. With anti-oxidant ingredients and ActivGCS, it helps to lighten dark marks and spots and moisturise and smoothen the skin with a priming effect.

  • Can I apply Dermatix® Acne Scar on an acne wound?

    Avoid applying Dermatix® Acne Scar on open wounds. Dermatix® Acne Scar is best used once acne wounds are healed and closed.

  • Can Dermatix® Acne Scar be used during pregnancy/lactation?

    We recommend that you consult your doctor/gynaecologist if you wish to use this product in such conditions.