FREQUENTLY ASKED QUESTIONS

Scar formation is a natural part of healing process that occurs as a result of injury to the skin tissue.

Scarring can sometimes be excessive. Scars resulting from extensive injuries can be disfiguring and cause significant distress to most people. Some can cause severe pain, itching and even restriction of movement.

There are different ways to manage a scar. Treatment with silicone gel has been proven to be clinically effective. It is the first choice scar treatment by experts worldwide.

There are several types of scars. The common kinds are:

• Keloid scars. A type of raised scar, as a result of an overly aggressive healing process. They extend beyond the original injury boundary.
• Contracture scars. If your skin has been burned, you may end up with a contracture scar. Contracture scars tighten skin, which can impair your ability to move.
• Hypertrophic scars. These are raised, red scars that may look like keloids but unlike keloids, they do not go beyond the boundary of injury. 
• Acne scars are scars and marks resulting from acne breakouts. They may be depressed, ranging from deep pits to scars that are angular or wavelike in appearance. Dark marks and spots are also a common outcome of acne breakouts.

Dos

• Clean new wounds with mild soap and water. Apply clean dressing.
• Protect from the sun.
• Silicone gel is recommended for raised scars and keloids.

Don’ts

• Clean with harsh soap and cleaning agents.
• Pick and disrupt the healing process of the wound.
• Apply creams and oils that may cover the skin and cause irritation.

Dermatix® Ultra is a silicone gel based scar solution clinically proven to lighten, soften and flatten surgical scars. Silicone gel is the first line therapy recommended by doctors for scar treatment. For major/surgical scars, use Dermatix® Ultra 6 months or longer, until you experience the full benefits of scar improvement.

Dermatix® Ultra is available in 15g tubes.

Massage Dermatix® Ultra twice daily over affected areas – once in the morning and once before bedtime – onto clean dry skin until fully absorbed. This may be followed by sunscreen and makeup.

Yes, Dermatix® Ultra is suitable for daily use and can be used as a part of your make-up regime.

Apply Dermatix® Ultra once your surgical wound has closed and dried.

Vitamin C effectively lightens hyper-pigmentation and protects the skin from UVA and UVB rays.

Based on studies conducted, there should not be any side effects such as irritation, redness or pain from using Dermatix^® Ultra. If you do experience any side effects, please consult your dermatologist immediately¹.

Dermatix^® Advance is indicated for raised scars and not depressed scars. For depressed scars such as acne scars, we recommend Dermatix^® Acne Scar instead.

Dermatix^® Advance helps to lighten, soften and flatten scars ^2,3,4. If you have a flat but darkened scar, Dermatix^® Advance contains a novel Vitamin C Ester that protects against UVA/B and will help to lighten your scar^1,5.

Yes, Dermatix^® Advance is effective for lightening, softening and flattening burn scars.

Dermatix^® works best on scars that are less than 2 years old. It may also work on older scars, as long as there are still signs of healing such as redness, itching, irritation or continuous growth of the scar.

Initial improvement may be observed after 8-12 weeks of continued use of Dermatix^® Advance. For major/bigger scars, use Dermatix^® Advance for 3-6 Does Dermatix® Ultra work on old scars or just new ones?months or longer until you experience the full benefits of scar improvement.

There have been no studies on the effectiveness of Dermatix^® Advance on the reduction of stretch marks.

Surgical or non-surgical methods such as corticosteroid, cryotherapy, laser can be used on Keloid. Following surgery, scar prevention should be initiated and Dermatix® Advance can be considered for first-line therapy⁶.

For acne scars, we recommend Dermatix^® Acne Scar instead to lighten dark spots, marks and and scars.

Scars can never be 100% removed, but Dermatix^® Ultra has more than 85% success rate in softening and diminishing raised scars ^4,7. For the best results, begin applying Dermatix^® Ultra twice daily, once the wound has healed and closed.

Clinical trials have shown that silicone gels such as Dermatix® Ultra and Advance give equal or better scar reduction results than silicone gel sheeting and are much easier to apply and causes less inconvenience and irritation³.

Dermatix^® Advance works on elevated scars caused by a variety of incidences, including insect bites, plus Dermatix^® Advance can also relieve the tension and itching³. Simply dab a little Dermatix^® Advance over the bite scars.

Using Dermatix^® Advance is quick and easy. You will observe the improvement of your scar if you comply diligently with the proper instructions of application below. Remember that you don’t need to apply too much if you follow these steps:

Clean the affected area with mild soap and water. Pat it dry.

Apply a pea-sized amount at the tip of the scar and gently spread it thinly over the whole affected area. This small amount is sufficient to cover a 6-inch scar.

Allow to dry for 1-2 minutes. Once dry, Dermatix^® Advance may be covered with cosmetics or sunscreen. Apply Dermatix^® Advance twice a day.

Dermatix^® Ultra must only be applied on dry, intact skin. Please ensure that your wound has healed before starting treatment with Dermatix^® Ultra. To apply, please follow these steps:

Clean the affected area with mild soap and water. Pat it dry.

Apply a pea-sized amount at the tip of the scar, and gently spread it thinly over the whole affected area. This amount should be sufficient to cover a 6 inch scar. Applying a bigger amount will not increase its efficacy so please do not over-apply.

Allow to dry for 1-2 minutes. Once dry, Dermatix^® Ultra may be covered with cosmetics or sunscreen¹.

Yes, after you have applied Dermatix^® Advance over your scar, you can freely apply sunscreen or makeup over the area¹.

There have been no studies on the use of Dermatix^® Ultra together with turmeric.

There is no need to combine Dermatix^® Ultra with silicone sheeting, as both solutions aid scar reduction through similar mechanisms. However, as a gel, Dermatix^® Ultra is easier to apply consistently, and will not cause the discomfort common to silicone sheeting.

Our CPX (Cyclopentasiloxane) Silicone technology gives Dermatix^® Ultra excellent spreadability, quick-drying features, improved durability and is wash-resistant¹

• Dermatix^® Advance is for external use only.
• Direct contact with eyes, mucous membranes, 3rd degree burns and open wounds must be avoided¹.
• Dermatix should not be applied over antibiotic preparations or other skin treatments or products¹.
• Do not expose scar to extreme temperatures and intense sunlight¹.
• Tight clothing should be avoided in case it irritates or injures the scar tissue¹.
• Take good care during stretching exercises that might affect the sensitive skin of the scar¹.
• Dermatix may stain clothing if not completely dry.
• Keep out of reach of children¹.

Please seek your doctor's advice if you wish to use Dermatix^® Ultra during your pregnancy. There is insufficient information on safety of use of this product during pregnancy

Yes, Dermatix® Ultra can be used overnight.

No, we do not recommend applying any other medication underneath Dermatix^® Ultra, and any medication applied on top of Dermatix^® Ultra will have no effect as Dermatix^® Ultra would have formed a barrier, preventing the other medication from passing through.

Dermatix® Ultra treatment should only be started after the wound has closed, is no longer bleeding, and stitches have been removed. For reference, you can usually start using Dermatix® Ultra 1 day after minor cuts, 3 days after mild burns, 7 to 10 days after deep cuts, 7 days after a facial or eyelid surgery, and 10 to 14 days after major surgery⁹.

Please do not apply Dermatix® Ultra on open wounds as it may interfere with the natural healing of the wound. Dermatix Ultra is a scar removal product, not a wound healing product.

Dermatix^® products are not contraindicated for use on babies or children. There are studies in which Dermatix^® products have been used on infants, with no adverse effects¹⁰. Take extra precaution to avoid accidental ingestion of the gel by your child.

Yes, Dermatix^® Ultra does not enter the bloodstream so it is safe to use with oral medications.

If you are allergic to silicone gel, you should avoid using Dermatix^® products and other silicone gel preparations as they may cause redness, itching and irritation.

Yes, Dermatix^® Ultra does not penetrate into the skin or enter the bloodstream so it is safe for nursing mothers. However, if you are using Dermatix^® Ultra on your chest area, you should wipe off the gel before nursing to prevent your baby from accidentally ingesting the gel.

Dermatix® contains Vitamin C ester. It is a new active lipid form of Pro Vitamin C ensuring greater stability and penetration of the skin. It is also pH neutral, and therefore is non-irritating to the skin.

A pea size amount of Dermatix Ultra gel is sufficient to cover a 6-inch scar. A 15g tube of Dermatix® Ultra can last for about 2 months when applied twice daily.

Dermatix® Ultra works best on scars which are less than 2 years old. It may also work on older scars, as long as there are still signs of healing such as redness, itching, irritation or continuous growth of the scar.

Dermatix® Acne Scar is an advanced acne scar formula developed by dermatological experts in Europe to improve acneic skin and appearance of old and new acne scars. With active ingredients such as niacinamide ActivGCS beauty enhancers and snail slime extract, Dermatix® Acne Scar is formulated to improve oily, blemished or acne-prone skin.

With regular use, the gel helps to lighten dark marks and spots, and moisturise and smoothen the skin with a priming effect.

Massage Dermatix^® Acne Scar twice daily over affected areas – once in the morning and once before bedtime – onto clean dry skin until fully absorbed. This may be followed by sunscreen and makeup.

Yes, the acne scar removal cream Dermatix^® Acne Scar is suitable for daily use and can be used as a part of your make-up regime for clean blemish-free skin.

Avoid applying Dermatix^® Acne Scar on open wounds. Dermatix® Acne Scar is best used once acne wounds are healed and closed.

We recommend that you consult your doctor/gynaecologist if you wish to use this product in such conditions.

Dermatix^® Advance is a new advanced scar formula that is clinically proven to lighten, soften and flatten scars.

Use Dermatix® Advance when the wound has dried, once the wound scab has peeled off.

A pea size amount of Dermatix^® Advance gel is sufficient to cover a 6-inch scar. A 9g tube of Dermatix^® Advance can last for about 6 weeks while a 15g tube of Dermatix^® Advance can last for about 2 months when applied twice daily.

It is available in 9g and 15g sizes.

Yes, Dermatix® Ultra is safe to use on the lips, but not inside the mouth⁸.

Yes, however extra care should be taken to avoid the eyes, and you may experience a harmless, temporary stinging sensation.

After opening, Dermatix® Ultra will be safe to use up till the expiry date.

Store your tubes away from heat sources, at temperatures below 25°C.

We recommend a minimum treatment time of 60 to 90 days8, with older or larger scars requiring a longer treatment time. It is safe to use Dermatix® Ultra for as long as continued improvement is evident. For best results, apply Dermatix® Ultra twice daily for 3 months on minor scars, and 6 to 9 months on burn scars or surgical scars.

Dermatix® Ultra Kids works on scars caused by a variety of incidences. These may include scars resulting from falls, surgery, burn, cuts, scratches, insect bites etc. 

Dermatix® Ultra Kids helps to lighten, soften and flatten scars. If you have a flat but darkened scar, Dermatix® Ultra Kids contains a novel Vitamin C Ester that will help to lighten your scar.

Dermatix® Ultra Kids is an advanced scar formula with that is clinically proven effective in the management of scars for kids. It is gentle on sensitive and delicate skin. 

It is safe to be used on infants from 3 months old and above. Dermatix Ultra Kids is gentle on sensitive and delicate skin.

For best results, scars should be treated with Dermatix® Ultra Kids as soon as the wound has dried and closed¹. Dermatix® Ultra Kids should be used within 2 years of scar formation.

1. Clean the affected area with mild soap and water, and then pat dry.
2. Place a pea sized amount at the tip of the scar and gently spread thinly over the whole affected area.
3. Allow to dry for about 1-2minutes. Once dry, Dermatix® Ultra Kids may be used with lotion or sunscreen.
4. Apply Dermatix® Ultra Kids twice daily (morning and evening) on clean, dry and intact skin. 

Please do not apply Dermatix® Ultra Kids on open wounds as it may interfere with the natural healing of the wound. Dermatix Ultra Kids is a scar removal product, not a wound healing product.

1. Dermatix® Ultra Kids should not be applied to open or wet wounds. 
2. Dermatix® Ultra Kids should not be placed in contact with mucous membranes or applied too close to the eyes. 
3. Dermatix® Ultra Kids should not be used concurrently with other skin medications without the advice of your doctor.

Dermatix® Ultra Kids does not cause irritaion, redness and pain. If any side effects occurs, consult your pharmacies or physician immediately. It is also not recommended for use on children who are sensitive to silicone based products.

Yes, Dermatix® Ultra Kids is safe to use on the lips, but not inside the mouth.

Our CPX  Silicone technology gives Dermatix® Ultra Kids excellent spreadability, quick drying, improved durability and wash-off resistance.

A scar is usually red or darker in color compared to the normal surrounding skin; it is thick, dry and elevated and can be itchy and painful. With regular and proper use of Dermatix® Ultra Kids, your child's scar will lighten, soften, and flatten over time. Itchiness and pain will be reduced with Dermatix® Ultra Kids.

A 9g tube of Dermatix® Ultra Kids may last approximately 6 weeks on a 6 inch scar. 

Store your tubes away from heat sources, at temperatures below 25°C

After opening, Dermatix® Ultra Kids will be safe to use up till the expiry date.

Your eyes may sting temporarily, but there will be no lasting harm. Flush your eyes with saline solution to alleviate the stinging sensation.

• Do not use if you are hypersensitive or allergic to any of the ingredients. In some cases, irritation has been reported. If irritation or an allergic reaction occurs, stop using the product immediately and consult your healthcare professional.

•  Do not use the Dermatix® Wound Care on face, lips, eyes, eyelids or mucosa. If the product comes into contact with eyes, immediately rinse thoroughly with water. 


• For external use only.

• Keep out of the reach of children.

• Dermatix® Wound Care is not suitable for 
 large grazes (larger than 20 cm ).
• Always consult a physician:
  for larger, extensive or very deep wounds infected wounds in case of slow healing wounds or wounds with the risk of complications 

• Do not use the product after expiry date. 


• There are no data on use by pregnant or breastfeeding women.
• Consult your doctor, if you want to use the 
 Dermatix® Wound Care during pregnancy or breastfeeding.
• Do not use on chronic wounds for which 
 moist environment is not recommended.  Consult your doctor for the 
 appropriate care of chronic wounds.
• Do not use on highly exuding wounds.
• Do not use on infected wounds.

In some cases, irritation has been reported. Rare allergic reactions can occur. If irritation or an allergic reaction occurs, stop treatment immediately and consult your healthcare professional.

Consult your doctor if you want to use the Dermatix® Wound Care during pregnancy or breastfeeding.

• Open wounds:

• Clean and disinfect the wound
• Carefully pat dry
• Apply a thick layer (0.5-0.75 cm) to the wound without touching the wound with the container
• Apply a bandage or plaster
• Reapply gel and replace bandage/plaster at least daily
• Reduce the application of Dermatix® Wound Care as a scab appears on the wound

Dermatix® Wound Care can be used once wound is cleaned/disinfected. Do not use if wound is infected or if there is high exudation. Consult your doctor/physician when wound is infected or has high exudation before use.

There is no data on the combination of Dermatix® Wound Care with other oral medications. Always consult your doctor/physician.

There is no data on the combination of Dermatix® Wound Care with other oral medications. Always consult your doctor/physician.

The rate of wound healing may vary per person and depends on multiple factors. Always consult your doctor/physician in case of slow healing or if there is a risk of complications.

There is no data on the combination of Dermatix® Wound Care with other topical medications. Always consult your doctor/physician.

Do not use if you are hypersensitive or allergic to any of the ingredients. In case of doubt, always consult your physician.

Yes, but as soon as there is crust formation, start limiting the use of Dermatix® Wound Care.

Consult your healthcare professional before use.

Do not use Dermatix® Wound Care on the face, eyes, eyelids or mucosa. If the product comes into contact with eyes, immediately rinse thoroughly with water and consult your healthcare professional.

Yes, do note that Dermatix® Wound Care is suitable on first degree burns only.

This product is not for use on the face and eyes.

Dermatix® Wound Care can be used for surgical wounds and acute wounds upon consultation with the doctor.

For scar management, switch to  Dermatix® Ultra  or  Dermatix® Ultra Kids once wound has fully healed and scab has fallen off.

No, Dermatix® Wound Care does not disinfect the wound. Use Dermatix® Wound Care after cleaning/disinfecting the wound as it will form a dynamic barrier over the wound to avoid future infections. 

• See ‘’Instructions For Use”.
• Wash hands thoroughly before and after treating the wound.

• Cool the wound immediately for twenty minutes under lukewarm running water. Do this as quickly as possible, as the beneficial effect is reduced after 30 minutes. To avoid excessive cooling do not use overly cold water.
• Once or twice a day apply a thin layer of the Dermatix® Wound Care to the area to be treated without touching it with the container. Do not rub the gel in.
• Apply a bandage or plaster and use a new bandage or plaster each time.

• Clean the area to be treated.
• Once or twice a day apply a thin layer of the Dermatix® Wound Care to the area to be treated without touching it with the container. Do not rub the gel in.
• If necessary, apply a bandage or plaster. Use a new bandage each time.

Once or twice a day.

• Clean and disinfect the wound.
• If necessary, carefully pat dry with sterile gauze.
• Once or twice a day apply a thin layer of the Dermatix® Wound Care to the wound without touching it with the container Do not rub the gel in.
• If necessary, apply a bandage or plaster. Use a new bandage each time.

Take care – Burns: first water, then the other steps.

• Clean and disinfect the wound.
• Carefully pat dry – apply a thick layer (0.5-0.75 cm) on the wound without touching the wound with the container.
• Apply a bandage or plaster.
• Replace gel and bandage/plaster at least daily.

Yes

• Dermatix® Wound Care can be used on first degree burns only.
• Wash hands thoroughly before and after treating the wound.
• Cool the burn wound immediately for twenty minutes under lukewarm running water. Do this as quickly as possible, as the beneficial effect is reduced after 30  inutes. To avoid excessive cooling do not use overly cold water.
• Once or twice a day – apply a thin layer of the Dermatix® Wound Care to the area to be treated without touching it with the container. Do not rub the gel in.
• Apply a bandage or plaster and use a new bandage or plaster each time.

We recommend using Dermatix® Wound care on fresh or open wound. And switch to Dermatix® Ultra when wound has fully healed to manage the scar.

It keeps the wound moist by providing a dynamic barrier over the wound. A moist environment has been proven to facilitate the healing process of the wound by preventing dehydration and enhancing angiogenesis and collagen synthesis together with increased breakdown of dead tissue and fibrin. ^14,15,16

It forms a dynamic barrier on top of the wound, preventing contamination and subsequently infection.¹⁴

• Sunburns
• Superficial burns (first degree)
• Grazed skin
• Open leg sores (ulcers)
• Open leg sores (ulcers)
  • For sores, please consult your doctor/physician before use.
• Superficial Lacerations: Cuts, chafed/cracked skin

It provides cooling effect which alleviates pain. Hydrogels cover the sensitive underlying tissue without adherence, decreasing pain through cooling effects.¹⁴

• Promotes healing, leading to a faster onset of the wound closure  either in chronic  and acute superficial wounds by ensuring an optimal hydration for wound healing processes. Wounds heal better when kept moist as a moist wound environment promotes granulation, autolytic processes, angiogenesis, and more rapid migration of epidermal cells across the wound base exudate.
• Limits the risk of infection.
• Relieves pain sensation from application due to its cooling effects (soothing effect). 
• Non-traumatic as it does not need to be peeled off like a plaster/adhesive, therefore not disrupting the neo-granulation tissue formed and attenuating discomfort to the patient.

In-use shelf life = Shelf life after first opening, until the end of the expiry date

• 36 months.

• Store at room temperature (5-25°C).
• Keep out of the reach of children.

It depends on type and size of wound.

Dermatix® Wound Care is developed in Belgium, Europe. Manufactured in Europe.

Dermatix® Wound Care is not for disinfecting wounds. Its main purpose is to form a dynamic non-occlusive barrier on the surface of the skin.

Dermatix® Wound care offers a unique formulation of intelligent hydrogel that can be used on various types of wound to provide:

• Immediate relief of pain sensation (soothing and cooling effect) 
• Accelerated healing^14,15,16,17 
• Decreased risk of infection¹⁴

Dermatix® Wound care is paraben-free.