FREQUENTLY ASKED QUESTIONS
What is a scar?
Scar formation is a natural part of healing process that occurs as a result of injury to the skin tissue.
Why do we need to treat scars?
Scarring can sometimes be excessive. Scars resulting from extensive injuries can be disfiguring and cause significant distress to most people. Some can cause severe pain, itching and even restriction of movement.
There are different ways to manage a scar. Treatment with silicone gel has been proven to be clinically effective. It is the first choice scar treatment by experts worldwide.
What are the common types of scars?
There are several types of scars. The common kinds are:
- Keloid scars. A type of raised scar, as a result of an overly aggressive healing process. They extend beyond the original injury boundary.
- Contracture scars. If your skin has been burned, you may end up with a contracture scar. Contracture scars tighten skin, which can impair your ability to move.
- Hypertrophic scars. These are raised, red scars that may look like keloids but unlike keloids, they do not go beyond the boundary of injury.
- Acne scars are scars and marks resulting from acne breakouts. They may be depressed, ranging from deep pits to scars that are angular or wavelike in appearance. Dark marks and spots are also a common outcome of acne breakouts.
How do I care for my scars?
- Clean new wounds with mild soap and water. Apply clean dressing.
- Protect from the sun.
- Silicone gel is recommended for raised scars and keloids.
- Clean with harsh soap and cleaning agents.
- Pick and disrupt the healing process of the wound.
- Apply creams and oils that may cover the skin and cause irritation.
What is Dermatix® Ultra?
Dermatix® Ultra is a silicone gel based scar solution clinically proven to lighten, soften and flatten surgical scars. Silicone gel is the first line therapy recommended by doctors for scar treatment. For major/surgical scars, use Dermatix® Ultra 6 months or longer, until you experience the full benefits of scar improvement.
What size pack is Dermatix® Ultra available in?
Dermatix® Ultra is available in 15g tubes.
How do I use Dermatix® Ultra?
Massage Dermatix® Ultra twice daily over affected areas – once in the morning and once before bedtime – onto clean dry skin until fully absorbed. This may be followed by sunscreen and makeup.
Is Dermatix® Ultra suitable for daily use?
Yes, Dermatix® Ultra is suitable for daily use and can be used as a part of your make-up regime.
When can I apply Dermatix® Ultra?
Apply Dermatix® Ultra once your surgical wound has closed and dried.
What are the benefits of Vitamin C in Dermatix®?
Vitamin C effectively lightens hyper-pigmentation and protects the skin from UVA and UVB rays.
Are there any side effects from using Dermatix® Ultra?
Based on studies conducted, there should not be any side effects such as irritation, redness or pain from using Dermatix® Ultra. If you do experience any side effects, please consult your dermatologist immediately1.
Does Dermatix® Advance work on depressed scars?
Dermatix® Advance is indicated for raised scars and not depressed scars. For depressed scars such as acne scars, we recommend Dermatix® Acne Scar instead.
Does Dermatix® Advance work on flat scars?
Dermatix® Advance helps to lighten, soften and flatten scars 2,3,4. If you have a flat but darkened scar, Dermatix® Advance contains a novel Vitamin C Ester that protects against UVA/B and will help to lighten your scar1,5.
Does Dermatix® Advance work on burn scars?
Yes, Dermatix® Advance is effective for lightening, softening and flattening burn scars.
Does Dermatix® work on old scars?
Dermatix® works best on scars that are less than 2 years old. It may also work on older scars, as long as there are still signs of healing such as redness, itching, irritation or continuous growth of the scar.
How long will it take my scars to improve if I use Dermatix® Advance?
Initial improvement may be observed after 8-12 weeks of continued use of Dermatix® Advance. For major/bigger scars, use Dermatix® Advance for 3-6 Does Dermatix® Ultra work on old scars or just new ones?months or longer until you experience the full benefits of scar improvement.
Does Dermatix® Advance work on stretch marks?
There have been no studies on the effectiveness of Dermatix® Advance on the reduction of stretch marks.
Does Dermatix® Advance work on keloid scars?
Surgical or non-surgical methods such as corticosteroid, cryotherapy, laser can be used on Keloid. Following surgery, scar prevention should be initiated and Dermatix® Advance can be considered for first-line therapy6.
Does Dermatix® Ultra work on acne scars?
For acne scars, we recommend Dermatix® Acne Scar instead to lighten dark spots, marks and and scars.
Can Dermatix® Ultra fully remove a scar?
Scars can never be 100% removed, but Dermatix® Ultra has more than 85% success rate in softening and diminishing raised scars 4,7. For the best results, begin applying Dermatix® Ultra twice daily, once the wound has healed and closed.
Aren't silicone gel sheets better because they protect the wound and provide pressure?
Clinical trials have shown that silicone gels such as Dermatix® Ultra and Advance give equal or better scar reduction results than silicone gel sheeting and are much easier to apply and causes less inconvenience and irritation3.
Does Dermatix® Advance work on mosquito bites?
Dermatix® Advance works on elevated scars caused by a variety of incidences, including insect bites, plus Dermatix® Advance can also relieve the tension and itching3. Simply dab a little Dermatix® Advance over the bite scars.
How should I use Dermatix® Advance?
Using Dermatix® Advance is quick and easy. You will observe the improvement of your scar if you comply diligently with the proper instructions of application below. Remember that you don’t need to apply too much if you follow these steps:
Clean the affected area with mild soap and water. Pat it dry.
Apply a pea-sized amount at the tip of the scar and gently spread it thinly over the whole affected area. This small amount is sufficient to cover a 6-inch scar.
Allow to dry for 1-2 minutes. Once dry, Dermatix® Advance may be covered with cosmetics or sunscreen. Apply Dermatix® Advance twice a day.
How do I apply Dermatix® Ultra?
Dermatix® Ultra must only be applied on dry, intact skin. Please ensure that your wound has healed before starting treatment with Dermatix® Ultra. To apply, please follow these steps:
Clean the affected area with mild soap and water. Pat it dry.
Apply a pea-sized amount at the tip of the scar, and gently spread it thinly over the whole affected area. This amount should be sufficient to cover a 6 inch scar. Applying a bigger amount will not increase its efficacy so please do not over-apply.
Allow to dry for 1-2 minutes. Once dry, Dermatix® Ultra may be covered with cosmetics or sunscreen1.
Can I apply sunscreen or make up after using Dermatix® Advance?
Yes, after you have applied Dermatix® Advance over your scar, you can freely apply sunscreen or makeup over the area1.
Can I use Dermatix® Ultra together with turmeric?
There have been no studies on the use of Dermatix® Ultra together with turmeric.
Can I use Dermatix® Ultra together with silicone sheeting?
There is no need to combine Dermatix® Ultra with silicone sheeting, as both solutions aid scar reduction through similar mechanisms. However, as a gel, Dermatix® Ultra is easier to apply consistently, and will not cause the discomfort common to silicone sheeting.
Will my Dermatix® Ultra coating get removed by sweat or wiping?
Our CPX (Cyclopentasiloxane) Silicone technology gives Dermatix® Ultra excellent spreadability, quick-drying features, improved durability and is wash-resistant1
Are there any restrictions on the use of Dermatix® Advance?
- Dermatix® Advance is for external use only.
- Direct contact with eyes, mucous membranes, 3rd degree burns and open wounds must be avoided1.
- Dermatix should not be applied over antibiotic preparations or other skin treatments or products1.
- Do not expose scar to extreme temperatures and intense sunlight1.
- Tight clothing should be avoided in case it irritates or injures the scar tissue1.
- Take good care during stretching exercises that might affect the sensitive skin of the scar1.
- Dermatix may stain clothing if not completely dry.
- Keep out of reach of children1.
Is Dermatix® Ultra safe to use during pregnancy?
Please seek your doctor's advice if you wish to use Dermatix® Ultra during your pregnancy. There is insufficient information on safety of use of this product during pregnancy
Can I leave Dermatix® Ultra on my skin overnight?
Yes, Dermatix® Ultra can be used overnight.
Can Dermatix® Ultra be used together with other topical medications?
No, we do not recommend applying any other medication underneath Dermatix® Ultra, and any medication applied on top of Dermatix® Ultra will have no effect as Dermatix® Ultra would have formed a barrier, preventing the other medication from passing through.
When can Dermatix® Ultra treatment be started after a surgery?
Dermatix® Ultra treatment should only be started after the wound has closed, is no longer bleeding, and stitches have been removed. For reference, you can usually start using Dermatix® Ultra 1 day after minor cuts, 3 days after mild burns, 7 to 10 days after deep cuts, 7 days after a facial or eyelid surgery, and 10 to 14 days after major surgery9.
Can I apply Dermatix® Ultra on my open and fresh wound?
Please do not apply Dermatix® Ultra on open wounds as it may interfere with the natural healing of the wound. Dermatix Ultra is a scar removal product, not a wound healing product.
Can Dermatix® products be used on children or babies?
Dermatix® products are not contraindicated for use on babies or children. There are studies in which Dermatix® products have been used on infants, with no adverse effects10. Take extra precaution to avoid accidental ingestion of the gel by your child.
Can Dermatix® Ultra be used with other oral medications?
Yes, Dermatix® Ultra does not enter the bloodstream so it is safe to use with oral medications.
I have a silicone gel allergy, can I use Dermatix® products?
If you are allergic to silicone gel, you should avoid using Dermatix® products and other silicone gel preparations as they may cause redness, itching and irritation.
Can nursing mothers use Dermatix® Ultra?
Yes, Dermatix® Ultra does not penetrate into the skin or enter the bloodstream so it is safe for nursing mothers. However, if you are using Dermatix® Ultra on your chest area, you should wipe off the gel before nursing to prevent your baby from accidentally ingesting the gel.
What is the Vitamin C in Dermatix® made of?
Dermatix® contains Vitamin C ester. It is a new active lipid form of Pro Vitamin C ensuring greater stability and penetration of the skin. It is also pH neutral, and therefore is non-irritating to the skin.
How long will a tube of Dermatix® Ultra last?
A pea size amount of Dermatix Ultra gel is sufficient to cover a 6-inch scar. A 15g tube of Dermatix® Ultra can last for about 2 months when applied twice daily.
Will Dermatix® Ultra help heal old scars, or just new scars?
Dermatix® Ultra works best on scars which are less than 2 years old. It may also work on older scars, as long as there are still signs of healing such as redness, itching, irritation or continuous growth of the scar.
What is Dermatix® Acne Scar?
Dermatix® Acne Scar is an advanced acne scar formula developed by dermatological experts in Europe to improve acneic skin and appearance of old and new acne scars. With active ingredients such as niacinamide ActivGCS beauty enhancers and snail slime extract, Dermatix® Acne Scar is formulated to improve oily, blemished or acne-prone skin.
With regular use, the gel helps to lighten dark marks and spots, and moisturise and smoothen the skin with a priming effect.
How do I use Dermatix® Acne Scar?
Massage Dermatix® Acne Scar twice daily over affected areas – once in the morning and once before bedtime – onto clean dry skin until fully absorbed. This may be followed by sunscreen and makeup.
Is Dermatix® Acne Scar suitable for daily use?
Yes, the acne scar removal cream Dermatix® Acne Scar is suitable for daily use and can be used as a part of your make-up regime for clean blemish-free skin.
Can I apply Dermatix® Acne Scar on an acne wound?
Avoid applying Dermatix® Acne Scar on open wounds. Dermatix® Acne Scar is best used once acne wounds are healed and closed.
Can Dermatix® Acne Scar be used during pregnancy/lactation?
We recommend that you consult your doctor/gynaecologist if you wish to use this product in such conditions.
How does Dermatix® Advance work?
Dermatix® Advance is a new advanced scar formula that is clinically proven to lighten, soften and flatten scars.
When should I start using Dermatix® Advance?
Use Dermatix® Advance when the wound has dried, once the wound scab has peeled off.
How long will a tube of Dermatix® Advance last?
A pea size amount of Dermatix® Advance gel is sufficient to cover a 6-inch scar. A 9g tube of Dermatix® Advance can last for about 6 weeks while a 15g tube of Dermatix® Advance can last for about 2 months when applied twice daily.
What packaging is Dermatix® Advance available in?
It is available in 9g and 15g sizes.
Can Dermatix® Ultra be used on the lips?
Yes, Dermatix® Ultra is safe to use on the lips, but not inside the mouth8.
Can Dermatix® Ultra be used on the eyelids after blepharoplasty?
Yes, however extra care should be taken to avoid the eyes, and you may experience a harmless, temporary stinging sensation.
How long can a tube of Dermatix® Ultra be used after opening?
After opening, Dermatix® Ultra will be safe to use up till the expiry date.
How should I store Dermatix® Ultra?
Store your tubes away from heat sources, at temperatures below 25°C.
How long will it take for my scar to improve?
We recommend a minimum treatment time of 60 to 90 days8, with older or larger scars requiring a longer treatment time. It is safe to use Dermatix® Ultra for as long as continued improvement is evident. For best results, apply Dermatix® Ultra twice daily for 3 months on minor scars, and 6 to 9 months on burn scars or surgical scars.
What type of scars can I use Dermatix® Ultra Kids on?
Dermatix® Ultra Kids works on scars caused by a variety of incidences. These may include scars resulting from falls, surgery, burn, cuts, scratches, insect bites etc.
Does Dermatix® Ultra Kids work on flat scars?
Dermatix® Ultra Kids helps to lighten, soften and flatten scars. If you have a flat but darkened scar, Dermatix® Ultra Kids contains a novel Vitamin C Ester that will help to lighten your scar.
What is Dermatix® Ultra Kids?
Dermatix® Ultra Kids is an advanced scar formula with that is clinically proven effective in the management of scars for kids. It is gentle on sensitive and delicate skin.
Who can use Dermatix® Ultra Kids?
It is safe to be used on infants from 3 months old and above. Dermatix Ultra Kids is gentle on sensitive and delicate skin.
Does Dermatix® Ultra Kids work on old scars?
For best results, scars should be treated with Dermatix® Ultra Kids as soon as the wound has dried and closed1. Dermatix® Ultra Kids should be used within 2 years of scar formation.
How do i apply Dermatix® Ultra Kids ?
- Clean the affected area with mild soap and water, and then pat dry.
- Place a pea sized amount at the tip of the scar and gently spread thinly over the whole affected area.
- Allow to dry for about 1-2minutes. Once dry, Dermatix® Ultra Kids may be used with lotion or sunscreen.
- Apply Dermatix® Ultra Kids twice daily (morning and evening) on clean, dry and intact skin.
Can I apply Dermatix® Ultra Kids on open and fresh wound?
Please do not apply Dermatix® Ultra Kids on open wounds as it may interfere with the natural healing of the wound. Dermatix Ultra Kids is a scar removal product, not a wound healing product.
Are there any restrictions on the use of Dermatix® Ultra Kids?
- Dermatix® Ultra Kids should not be applied to open or wet wounds.
- Dermatix® Ultra Kids should not be placed in contact with mucous membranes or applied too close to the eyes.
- Dermatix® Ultra Kids should not be used concurrently with other skin medications without the advice of your doctor.
Is Dermatix® Ultra Kids safe to use?
Dermatix® Ultra Kids does not cause irritaion, redness and pain. If any side effects occurs, consult your pharmacies or physician immediately. It is also not recommended for use on children who are sensitive to silicone based products.
Can Dermatix® Ultra Kids to be used on the lips?
Yes, Dermatix® Ultra Kids is safe to use on the lips, but not inside the mouth.
Will my Dermatix® Ultra Kids coating get removed by sweat or wiping?
Our CPX Silicone technology gives Dermatix® Ultra Kids excellent spreadability, quick drying, improved durability and wash-off resistance.
How do i know if Dermatix® Ultra Kids is working?
A scar is usually red or darker in color compared to the normal surrounding skin; it is thick, dry and elevated and can be itchy and painful. With regular and proper use of Dermatix® Ultra Kids, your child's scar will lighten, soften, and flatten over time. Itchiness and pain will be reduced with Dermatix® Ultra Kids.
A tube of Dermatix® Ultra Kids can be used for how long?
A 9g tube of Dermatix® Ultra Kids may last approximately 6 weeks on a 6 inch scar.
How should Dermatix® Ultra Kids be stored?
Store your tubes away from heat sources, at temperatures below 25°C
How long can a tube of Dermatix® Ultra Kids be used after opening?
After opening, Dermatix® Ultra Kids will be safe to use up till the expiry date.
What should I do if Dermatix® Ultra Kids gets into the eyes?
Your eyes may sting temporarily, but there will be no lasting harm. Flush your eyes with saline solution to alleviate the stinging sensation.
- Dermatix® Ultra patient information leaflet
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